Terms & Conditions
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TERMS & CONDITIONS OF SERVICE
PLAYSCAPE AMUSEMENT & RENTALS
By making payment for a booking with Playscape, the client acknowledges and agrees to the following Terms & Conditions of Service.
🚫 1. USAGE & SAFETY TERMS
To protect children, guests and our rental equipment:
No face or body paint is permitted on white, pastel or light-coloured items. Face paint can permanently stain PVC and other rental surfaces.
No shoes, food, drinks, glue, staples, sharp objects or other damaging materials are permitted on or around rental equipment.
Clients and guests are required to follow all safety instructions given by Playscape staff.
Playscape reserves the right to stop the use of any item where safety rules are being ignored or the equipment is at risk of damage.
📏 2. BOOKING & SPACE REQUIREMENTS
Clients are responsible for reviewing the size, dimensions, recommended age range and other requirements stated on each product page before booking.
Please ensure that the selected items are suitable for the intended space.
Where incorrect information results in an inability to set up an item, the booking may be treated as completed and applicable charges may apply.
ACCESS REQUIREMENTS
- Ground Surface: We only set up on flat, solid concrete surfaces. No mud, sand, gravel or uneven surfaces.
- Upper Floors: If the event space is not on the ground floor, a service lift/elevator is required. Where a lift is unavailable, additional charges may apply for carrying equipment up/down stairs, as some of our equipment weighs over 1,000kg.
- Please provide accurate access details when booking to avoid delays or additional charges.
🔌 3. POWER SUPPLY
Playscape does not provide power.
Where an item requires electricity, the client is responsible for providing a suitable and reliable power source.
Playscape provides connection/extension cables of up to approximately 20 feet (6 metres) where required.
For inflatable castles, the minimum power requirement is generally 220V and 1,200 watts (1.2kVA), unless a higher requirement is specifically stated on the product page.
Clients are responsible for ensuring that the power source is available and suitable before the event.
🧼 4. EQUIPMENT CARE
Our equipment is cleaned, checked and maintained regularly to ensure it is safe, hygienic and ready for use.
As with any rental equipment, minor signs of normal use may occasionally be visible. These do not affect the cleanliness, safety or functionality of the equipment.
If an item does not meet our required standards, Playscape will repair, replace or remove it from use.
🗓️ 5. RESERVATION & PAYMENT POLICY
A date and selected items are only considered confirmed and reserved upon receipt of 100% payment.
Until full payment is received, Playscape reserves the right to make the date and equipment available to another client.
Payment is due upon receipt of the invoice unless otherwise agreed in writing.
🔁 6. POSTPONEMENT POLICY
In the event of a postponement, the following terms apply.
A second postponement will be treated as a cancellation.
1–7 days before the event
40% of the contract value will be charged.
60% will be transferred towards the new date.
8–14 days before the event
20% of the contract value will be charged.
80% will be transferred towards the new date.
15 days or more before the event
100% of the eligible booking value will be transferred towards the new date.
All new dates and replacement items remain subject to availability.
Where an item is unavailable on the new date, Playscape may offer a suitable replacement. Store credit or refund will not apply where the client chooses not to accept an available replacement.
❌ 7. CANCELLATION POLICY
In the event of cancellation:
1–8 days before the event
70% of the contract fee will be retained.
30% will be refunded.
9–16 days before the event
40% of the contract fee will be retained.
60% will be refunded.
17 days or more before the event
10% of the contract fee will be retained to cover administrative and processing costs.
90% will be refunded.
Where the same items are successfully rebooked for the same date, Playscape may, at its discretion, transfer up to 100% of the original booking value towards a new date.
⚠️ 8. FAULTY OR DEFECTIVE ITEMS
If an item delivered by Playscape develops a genuine fault or is found to be defective before or during use, Playscape will make reasonable efforts to provide a suitable replacement or appropriate refund/credit, depending on the circumstances and availability.
Normal cosmetic wear associated with rental use does not constitute a defect.
Where damage occurs as a result of misuse, negligence, failure to follow safety instructions, unauthorised use or actions by the client or guests, the client will be responsible for the resulting repair or replacement cost.
👨👩👧👦 9. CLIENT & PARENTAL RESPONSIBILITY
Although Playscape may provide trained minders or attendants to assist with the proper use of equipment, parents, guardians and event organisers remain responsible for supervising children and guests.
Our staff assist with safety, operation and proper use of the equipment but are not a substitute for parental or guardian supervision.
Playscape will not be responsible for injuries resulting from inadequate supervision, misuse of equipment or failure to follow safety instructions.
Our team is trained to provide basic first-aid response and will assist appropriately in the event of an incident.
🧸 10. MASCOT SERVICES
Mascot appearances generally run for approximately 2–3 hours, depending on the costume and prevailing conditions.
Mascot costumes can become extremely hot and may cause discomfort or dizziness if worn continuously for extended periods.
For the safety and wellbeing of our performers, Playscape reserves the right to schedule appropriate breaks during mascot appearances.
🚚 11. DELIVERY & RETRIEVAL
Delivery and setup will be carried out according to the agreed booking arrangements.
Playscape generally aims to arrive at least one hour before the booking start time, subject to traffic, venue access and the day’s delivery schedule.
Our standard retrieval/pack-up time is 7:00 PM. Continued use beyond the agreed retrieval time may attract an additional charge.
Important:
Equipment delivered to a venue but not used due to cancellation, refusal, change of mind or any reason that was not communicated to Playscape before delivery will be treated as a completed service and will not qualify for a refund.
For client collection bookings, failure by the client to collect the equipment at the agreed time may result in forfeiture of the booking payment.
Our delivery team will wait for a maximum of 10 minutes where access to the venue is unavailable or delayed. Where the team has to leave and return, an additional delivery/re-delivery fee may apply.
Clients are responsible for ensuring that suitable access, parking and setup space are available at the agreed venue.
🌪️ 12. ACT OF GOD / FORCE MAJEURE
Where an event is affected by circumstances beyond the reasonable control of Playscape, including natural disasters, loss of life, government-imposed lockdowns, civil unrest, protests, emergencies or similar extraordinary circumstances, the parties may discuss postponement or cancellation options in good faith.
Rain/weather conditions are excluded from this clause and clients are encouraged to consider weather conditions and appropriate contingency arrangements when planning outdoor events.
Depending on the circumstances, Playscape reserves the right to retain not less than 50% of the total amount paid to cover costs already incurred and the loss of the reserved date.
💳 13. REFUNDS
Approved refunds will generally be processed within 24–72 hours after the refund has been approved and processed by Playscape.
The actual time for funds to reflect may depend on the client’s bank or payment provider.
💛 OUR COMMITMENT TO YOU
At Playscape, we understand that you are trusting us with an important part of your event.
Our commitment is to provide equipment that is clean, safe, well-maintained, functional and suitable for its intended use.
We appreciate your understanding and cooperation in helping us keep our equipment safe, clean and enjoyable for every family and event we serve.
Thank you for choosing Playscape. 💛
